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Care

  • What to do when the product is damaged beyond the warranty period?

    For any problems happen to Dòng Dòng’s products beyond the warranty period, we will still offer to repair for a small charge depending on the nature of the damage.

    Also, should you have any issues with our products, please do not hestitate to contact:

    • Phone: 036-373-9700
    • Email: info@dongdongsaigon.com/ care@dongdongsaigon.com
    • FB Messenger: m.me/dongdongsg
  • How to return the product for warranty?

    Step 1: Customer sends the product back to Dòng Dòng

    If purchase on website: contact 036-373-9700

    If purchase through distribution agents: return to the agents

    Step 2: Dòng Dòng receives and fixes the product

    Step 3: Upon completion, Dòng Dòng/ distribution agents will contact the customer to schedule a time and place to return the product. The warranty may last from 7 to 14 working days depending on the nature of the damage.

    Note: Customers will pay shipping fee (if any) during the warranty.

  • Can I return products that have been purchased from Dòng Dòng?

    If something doesn’t work out, you can send the item (must be in new or unused condition) back to Dòng Dòng within 10 days of delivery in exchange for another identical item.

  • How is the warranty policies of Dòng Dòng?

    1. Warranty conditions

    – The product is purchased directly at website dongdongsaigon.com or or through Dòng Dòng’s distribution agents, including:

    Ho Chi Minh City

    OhQuao – 58/12 Pham Ngoc Thach, Ward 6, District 3, HCMC

    Vesta Bookstore – 33A Thao Dien, Ward Thao Dien, District 2, HCMC

    Sài Gòn Siblings – 290 Nguyen Thi Minh Khai, Ward 5, District 3, HCMC

    Ha Noi

    Đây Đó Concept – No.4, Alley 69, Dang Van Ngu, Trung Tu Ward, Dong Da District, Ha Noi

    Collective Memory – 12 Nha Chung, Hang Trong Ward, Hoan Kiem District, Ha Noi

    Xin-chào: 48 Au Trieu, Hang Trong Ward, Hoan Kiem District, Ha Noi

    Clever Changes: No.21, Alley 221, Hoang Hoa Tham, Ba Dinh District, Ha Noi

    – The product is still in the warranty period

    2. Warranty period

    Within 1 year from the date of purchase

    3. Warranty cases

    – Broken zippers and zipper parts

    – Damaged straps

    – Open seams

    – In the case that the item and its accessories are discontinued and no longer available, Dòng Dòng will replace accessories which are equivalent to the original ones and still ensure replacement quality.

    – For items that are still in new or unused condition, if something doesn’t work out, you can send it back to Dòng Dòng within 10 days of delivery in exchange for another identical item.

    4. Cases that are not covered in warranty or required a small charge:

    – The product is beyond the warranty period

    – Products damaged due to use errors, accidents, natural disasters, fire, or from wear and tear.

    5. Warranty process

    Step 1: Customer sends the product back to Dòng Dòng

    If purchase on website: contact 036-373-9700

    If purchase through distribution agents: return to the agents

    Step 2: Dòng Dòng receives and fixes the product

    Step 3: Upon completion, Dòng Dòng/ distribution agents will contact the customer to schedule a time and place to return the product. The warranty may last from 7 to 14 working days depending on the nature of the damage.

    Note: Customers will pay the shipping fee (if any) during the warranty.

Order

  • What to do if I would like to change my order?

    Please contact us if you want to change your order:

    • Phone: 036-373-9700
    • Email: info@dongdongsaigon.com
    • FB Messenger: m.me/dongdongsg

     

    Note: Orders cannot be changed after phone confirmation

  • How can I purchase products of Dòng Dòng?

    Products can be purchased directly on dongdongsaigon.com website or through Dòng Dòng’s distribution agents, including:

    Ho Chi Minh City

    OhQuao – 58/12 Pham Ngoc Thach, Ward 6, District 3, HCMC

    Vesta Bookstore – 33A Thao Dien, Ward Thao Dien, District 2, HCMC

    Sài Gòn Siblings – 290 Nguyen Thi Minh Khai, Ward 5, District 3, HCMC

    Ha Noi

    Đây Đó Concept – No.4, Alley 69, Dang Van Ngu, Trung Tu Ward, Dong Da District, Ha Noi

    Collective Memory – 12 Nha Chung, Hang Trong Ward, Hoan Kiem District, Ha Noi

    Xin-chào: 48 Au Trieu, Hang Trong Ward, Hoan Kiem District, Ha Noi

    Clever Changes: No.21, Alley 221, Hoang Hoa Tham, Ba Dinh District, Ha Noi

    To request more information on the products, please contact:

    • Phone: 036-373-9700
    • Email: info@dongdongsaigon.com
    • FB Messenger: m.me/dongdongsg
  • What to do if the product I would like to order is out of stock?

    The production quantity of each item from Dòng Dòng will change according to the size and color of tarps collected. Some items, thus, will have limited quantities.

    In the case that the item(s) you would like to order is out of stock, please contact us to get feedback on restock schedules and other similar products.

    • Phone: 036-373-9700
    • Email: info@dongdongsaigon.com
    • FB Messenger: m.me/dongdongsg
  • Is it possible to order in large quantities?

    The production quantity of each item from Dòng Dòng will change according to the size and color of tarps collected.

    If you would like to have a bulk order, please contact us to discuss more:

    • Phone: 036-373-9700
    • Email: info@dongdongsaigon.com
    • FB Messenger: m.me/dongdongsg

Shipping

  • Is Dòng Dòng shipping items to other cities/ provinces apart from Ho Chi Minh City?

    Dòng Dòng does offer shipping to other ciites/ provinces from Southern to Northern Vietnam.

  • How much is the shipping fee?

    Within Ho Chi Minh City (2-3 shipping days):

    • Dist. 1, 3, 4, 5, 6, 7, 8, 10, 11, Phu Nhuan, Binh Thanh: VND 25.000/order
    • Dist. 2, Tan Phu, Tan Binh, Go Vap, Binh Thanh: VND 35.000/order
    • Dist. 9, 12, Thu Duc, Binh Chanh, Hoc Mon, Nha Be, Cu Chi, Can Gio: VND 45.000/order

     

    Southern Vietnam (3-5 shipping days): VND 50.00/order

    Central/ Northen Vietnam (5-7 shipping days): VND 55.000/order

    You can also visit Dòng Dòng’s Workshop located at 132/119 Nguyen Huu Canh St., Ward 22, Binh Thanh District for product pick-up, after receiving calls for order confirmation.

  • How long will it take to receive my order?
    • Within Ho Chi Minh City: 2 – 3 business days
    • Southern Vietnam: 3 – 5 business days
    • Central/ Northen Vietnam: 5 – 7 business days

     

    You can also visit Dòng Dòng’s Workshop located at 132/119 Nguyen Huu Canh St., Ward 22, Binh Thanh District for product pick-up, after receiving calls for order confirmation.

Product

  • Are there any products made from recycled materials other than tarps?

    Dòng Dòng is currently focusing on recycling used tarps (which normally would have gone straight to dumpsters and become a huge plasic burden for the environment) into durable and unique bags. At the same time, we also search for and prototype other sources of materials. Whenever a new product line is ready to produce, we are happy to share more on our official sites:

  • How to clean and take care of the product?
    • Cleaning: clean with soapy water and wipe with dry towel
    • Keeping shape: avoid bending or folding as this would damage the tarps
    • Avoid flame: fire is not great for your bag nor your laptop. Keep away from naked fire.
  • What are the features of Dòng Dòng's products?

    Recycling from tarps of awnings and truck covers, our products feature:

    – The uniqueness in design as individually carved and hand-sewed depending on the size & color of tarps collected.

    – Durability and weather-resistance

    – Eco-friendliness since the materials needed are used tarps which would have turn into plastic waste

    – Especially for Dòng Dòng’s backpacks, we introduce padded laptop compartment with raised bottom for better laptio protection. Our backpacks also have hidden pocket at the front for quicker access to your valuables and thief-proof pocket at the back.

  • Where does Dòng Dòng collect the used tarps?

    Dòng Dòng collect used tarps from local awnings, tarpaulins, truck covers stores. Normally, used tarps would have gone straight to the dumpsters. Hence, we often call those occasions of collecting as tarp-rescue trips.

  • Why there are some scratches, stains or color-fade in several items of Dòng Dòng?

    Products of Dòng Dòng are made using recycled tarps from awnings or truck covers, the toughest weather-resistant material. All the scratches, stains or color-fade are part of the tarp itself from its previous life, which are then treated as natural and unique pattern of Dòng Dòng’s bags. The process of designing and sewing tarps along with its patterns are done individually, meticulously, and purposefully in order to keep the uniqueness and aesthetics of each product.

  • How does Dòng Dòng handle all the stains, odors, and other damages of used tarps?

    Tarps are washed and cleaned with unharmful substances like antiseptic liquid, vinegar, and baking soda. These substances are able to clear away most of the stains and odors of used tarps. Indeed, scratches from the tarps’ previous life are treated as unique pattern of this weather-resistant material. We don’t try to wash away the story of the tarp itself. It will continue its own story when accompany you in the form of a recycled bag.

  • Is each item of Dòng Dòng a unique piece?

    The production quantity of each item from Dòng Dòng will change according to the size and color of tarps collected.

    That being said, you can still order your favorite product(s) in large quantities. If we are not able to deliver upon your request, we will contact to inform you.

  • What types of products are available in Dòng Dòng?

    Dòng Dòng is currently presenting 3 types of products made from recycled tarps, including:

    • Laptop backpack: 13 & 15 inch
    • Tote bag: convenient for all casual occassions from shopping to going to school or work
    • Wallet: trifold wallet for cash & cards

     

    All products are consistent in quality & functionality but remain unique as individually designed and hand-sewed depending on the size & color of tarps collected.

    Click here to shop more.

Payment

  • Can I purchase products from Dòng Dòng to gift it to my friends?

    You can send most items to different shipping addresses by specifying the name and shipping address of each recipient when you place your order. Follow these steps:

    – Select an item and add to cart, proceed to checkout

    – Enter your friend’s name & shipping address

    – Complete the payment by bank transfer

    • Account name: TRAN KIEU ANH
    • Account number: 16610000089609
    • Bank for Investment and Development of Vietnam (BIDV) – Transaction Center No. 2
    • Transfer description: [Full name] – [Phone number]

     

    Selected item(s) will be shipped to the specified address.

  • Is my personal payment information safe?

    Dòng Dòng’s payment methods (including bank transfer or COD) do not require you to provide confidential personal payment information.

  • How can I pay for the products purchased from Dòng Dòng?

    Dòng Dòng offers 2 payment methods:

    1. Bank transfer after completing the order on the website

    Account name: TRAN KIEU ANH

    Account number: 16610000089609

    Bank for Investment and Development of Vietnam (BIDV) – Transaction Center No. 2

    Transfer description: [Full name] – [Phone number]

    Please note that payment through bank transfer must be paid within 24 hours after the order is placed. Order will be cancelled if payments is not received within the given length of time.

    2. Cash on delivery (COD) when receiving the items

    Cash payment when receiving the items or when purchasing in Dòng Dòng’s distribution agents.